Reference

Our Legal Terms and What They Mean for Your Account

These legal terms set out what you can expect from us and what we ask of you when you use u889, where access is permitted under local law.

Account Use TermsPakistan EligibilityJazzCash & Easypaisa Policy ContextUser RightsPolicy Contact Path
u889 Our Legal Terms and What They Mean for Your Account
ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Security

Your account security and personal data are managed under the practices set out below. We do not sell account data to third parties. Wallet information linked to JazzCash, Easypaisa, or Raast is stored in encrypted form and used only for transaction processing and identity verification. If you want to update, correct, or request deletion of your account data, contact us through the live chat or email channel and we will confirm receipt within a reasonable period.

Data Retention

Account data is retained for as long as your account is active and for a defined period after closure, in line with standard financial record-keeping practice.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings.

Account Verification

Identity checks are completed before large withdrawals are processed. You may be asked to confirm the mobile number linked to your JazzCash or Easypaisa wallet.

Right to Request Changes

You can request a correction or deletion of your personal data by contacting support with your account ID. We aim to respond and action valid requests promptly.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If a term is unclear or you need to raise a policy concern — account suspension, data handling, eligibility, or a disputed transaction through JazzCash, Easypaisa, or Raast — these are the direct ways to contact us. We handle policy questions separately from general play support so your concern reaches the right team.

Team online

Live Chat

Open the chat icon in your account dashboard. Policy queries are flagged to the compliance team and receive a written response you can keep for your records.

Email Support

Send policy, eligibility or data-related questions to our support email. Include your registered mobile number so we can locate your account quickly.

Account Notifications

Formal policy notices — term changes, account actions, wallet holds — are delivered to the notification inbox inside your account, not only by external message.

Legal and Policy Questions We Get Asked Most

These are the questions we regularly receive about account policy, user rights, and how our legal terms work in practice. If your question is not here, live chat is the fastest way to get a specific answer.

Access depends on local law and your region. We make no legal claim about permitted use in Pakistan. You are responsible for confirming access is lawful where you are located.

Yes. Contact us via live chat or email with your account ID and we will provide details of the personal data we hold. We aim to respond within a reasonable timeframe.

Funds in your account wallet are subject to a verification process before release. Once your identity is confirmed, we process the withdrawal to your registered JazzCash or Easypaisa number.

Updated terms are posted on this page. We also send a notification to your account inbox. Continuing to use your account after the change date means you have accepted the revision.

In certain cases — suspected access from a restricted region, for example — we may act before notifying you. A formal notice is then sent to your registered contact details.

Contact support with your account ID and state that you want your data deleted. We will confirm whether a deletion is possible and process valid requests in line with our retention policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.